FAQs
Product & Order
1. How to place an order?
- Send us a message about your order inquiry details via “ Contact form”, or you can contact our sale Manager directly: Mr. Johan (whatsapp:+84.394.598.282).
2. How to pay for my order?
- Once you have confirmed the price, you can pay for your order by Western Union, Money Dram, Transfer (T/T), or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will inform you as soon as possible.
3. Is there a minimum order quantity?
- The minimum order quantity is 300 gram products. We do not have a maximum order quantity. You can buy 3 bundles, a hundred bundles or more.
4. In comparison with other companies, your company has very few discounts for customers. Why?
- Because we sell at factory price only. In comparing with others, our price is really reasonable.
- We earn little profit. When you become our loyal customers, we will have many discounts for you in each order.
5. More vendors make discount for me when I only buy 2kg, please discount for me, I can buy hair from you weekly?
- Sorry, our price is wholesale price so we only can discount for you 4$/kg when you buy over 10 kg per month.
- Our hair is high quality so this price is suitable.
- I can’t discount when you buy with a little amount.
6. Why I must pay tax/fee?
- Maybe the Customs knew it is real human hair
- They checked and store your hair a few days, so you have to pay the warehouse charges, Custom fees…
7. What is single drawn, double drawn and super double drawn hair?
- The single drawn hair has a thin end which contains an amount of hair that has more baby hair than the double and super double.
- The double drawn hair contains more hair that is at the same length than the single drawn hair and the super double hair is the thickest hair bundle which has the very thick end almost the same length. It also costs much more than the single drawn hair and double drawn hair
8. What are the grades of hair? Do you have a 6A/ 7A/ 8A/ 9A/ 10A/ 11A grade?
- Actually, grades are the way that Chinese value their hair. We sell Vietnamese hair so we just have single, double and super double drawn hair and all of them are the best quality. Let us show you some pics to see the difference.
9. Does your hair have a lot of short hair?
- It will depend on the quality you choose. If you choose super double-drawn hair, the amount of short hair mixed inside the bundles is very little, so you can see the end of the hair is very full.
10. Is it 100% no mixed donors no fillers synthetic fibers animal hairs?
- Sure. It’s 100% human hair like our natural hair
11. What is the origin of your hair?
- Our hair is 100% Vietnamese human hair. The hair is smooth, soft and natural. This hair is tangle-free. No shed, no insects and bugs. They are available for us to choose any type of hair that you want (For example: style, dye or bleach or perm,…)
Shipping issue
Could you give us some addresses that you have ever shipped hair to? We would like to make sure this business is real?
- Price is a little high, but quality is good. If you feel it expensive, I can show you lower price? It suites for you.
- We can say for sure that money ensure the quality. Our Unique selling point is QUALITY. Besides that, we also have good customer’s services. Always be willing to answer all your questions and fix out all problems that you have in process of ordering.
- I think our prices very completive other company dear. It’s the wholesale prices dear.
Where is the product shipped from? What is the shipping fee?
- All products are shipped from Vietnam. We ship orders through DHL, UPS, EMS, FedEx or shipping agents. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination.
About us
Your price is higher than some other companies in VN, so what are your Unique Selling Point?
- Price is a little high, but quality is good. If you feel it expensive, I can show you lower price? It suites for you.
- We can say for sure that money ensure the quality. Our Unique selling point is QUALITY. Besides that, we also have good customer’s services. Always be willing to answer all your questions and fix out all problems that you have in process of ordering.
- I think our prices very completive other company dear. It’s the wholesale prices dear.
How much can you produce a month?
- We can produce from 800 to 1000 kilograms monthly.
Are you a manufacturer or trader? How long have you been manufacturing?
- We are a manufacturing company.
- We have our own factory and we started our business for more than 5 years.
This is the first time we have bought hair from VN, how can we trust you?
- We are a big company in VN, you can find us on all media such as Youtube, instagram, facebook, VK..
- And see our feedbacks from customers.
Why do you make closure very long time?
- Dear, Closure is made by hand 100%, it takes 2-3days one staff only make 1 SET.
- So next time, when you order closure, please tell me soon, we will make in time for you.