Policy

SOME OF FAQs RELATED TO OUR EXCHANGE POLICY

We only accept exchanges if there is any mistake on our part. We are willing to provide you exchanges within 7 days on all sets that have not been installed, worn, or tampered with in any situation. If the error is on our side, we will cover the entire shipping fee to exchange the item for you. One thing you should remember is that all our products are made of 100% natural human hair. Besides, each bundle comes from individual people, therefore, we cannot guarantee all of the hair color or texture. However, we will try our best to find out the best matches to meet your requirements. You can always check out your order to determine if the color is matched through our photos on the website and video call.

1. How does the exchange policy last?

  • We will provide an exchange on hair extensions within 7 days of the date that you receive your hair extensions.

2. What is the exchange policy?

      The exchange requests are only accepted by following our requirements as follows: 

  • Hair must NOT have been installed, dyed, permed, tampered or altered in any situations; 
  • Hair MUST be in its original bundle and NOT be untied at the top; 
  •  Hair MUST be kept in its original packaging; 
  • Returned packages MUST include a copy of the original invoice. 

      We will not accept your exchanges that do not follow those requirements.

3. Do I have to pay for the shipping cost of my exchange?

  • If the error is on our side, we will cover the entire shipping fee to exchange the item for you. And if the fault belongs to you, we will not accept the exchange

4. Do I need to contact AbeHair if I want to exchange my order?

  • You must contact us prior to sending your exchange, in case the exchange address may be different from the address your order was originally shipped from and we will have to check to determine if the error is your responsibility or ours. If the fault is on our side, the return policy will be taken and we will bear all the shipping costs to return the correct item according to your order. Please note that the exchange for merchandise without contacting us cannot be guaranteed.